Returns & Exchanges
We want you to be fully caffeinated and completely satisfied; if our coffee doesn't meet your standards, we offer a 100% money-back guarantee within 30 days of purchase. Whether it is a bag of beans or a piece of gear, we are committed to making it right for our community.
Contact the Crew
Reach out to our customer support team via email or our contact form with your order number and the reason for your return.
Receive Authorization
Our team will review your request and provide a Return Merchandise Authorization (RMA) along with a prepaid shipping label if applicable.
Pack Your Gear
Securely pack the items in their original packaging, ensuring all tags and accessories are included to prevent damage during transit.
Get Paid or Swapped
Once we receive your return at our warehouse, we will process your full refund to the original payment method or ship out your exchange immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing